The logistics of delivering maintenance repairs at scale to residential portfolios

Andrea Zubow, senior vice president of the real estate division at Lessen, points to the “seismic shift” in how multifamily operators evaluate and optimize maintenance across portfolios. Today’s most successful multifamily operators are not focused strictly on individual repairs; they are focused on strengthening the infrastructure and systems responsible for delivering those repairs at scale. Zubow explains. (09/2026)