Healthcare organizations are facing an unprecedented convergence of challenges and disruption, as sweeping policy changes threaten to create a perfect storm of financial pressures while fundamentally reshaping how patients choose and access care. JLL’s 2025 Patient Consumer Survey reveals that while insurance coverage continues to dominate healthcare decision-making, mounting coverage anxieties and convenience demands are forcing health systems to transform their real estate from cost centers into competitive advantages.
The survey found that two-thirds of respondents without health insurance did not receive in-person care in the past year, and patients have significant anxiety over losing healthcare coverage; 56 percent of Medicaid and 40 percent of Medicare recipients, along with 38 percent of those covered through an employer or a union, reported concerns over
