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Shop Talk: The golden age of hoteling

There are industry observers who say that hotel fundamentals have never been better, that we are living in a golden age of hoteling. If that is the case, what are the forces that have driven the hotel market to new heights? How has the hotel business managed to do this in the midst of the Airbnb onslaught? What is the No. 1 complaint from hotel guests? And how big a role do hospitality sites such as TripAdvisor play in a hotel’s reputation? For answers to those questions, we turn to Tyler Morse, CEO and managing partner of MCR Development, an organization that owns and operates 82 U.S. hotels in 21 states, totaling about $2 billion in hotel assets under management. (10/2016)

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