An AI communications tool used to interact with tenants in the student accommodation sector is close to achieving a 100 percent answer accuracy rate.

VerbaFlo, which is used by student accommodation operators such as Vita Student and Downing Students, can manage bookings, answer queries on a 24-hour basis and carry out other tasks such as reminding tenants about overdue rent payments. At present, the AI platform requires human intervention on some 10 percent of all enquiries when it does not have the ability to satisfactorily answer a question. However, Sayantan Biswas, founder of VerbaFlo, says this rate should drop to 1 percent by the time the new academic year gets under way.

“When we went live with the beta version, human intervention was at around 45 percent of all queries,” says Biswas. “That has now come down to 10 percent as all the types of questions that a student or a customer can ask are already now fed into [the tool] and now it can see is coming dow