According to Savills latest Impacts research, global ecommerce sales are projected to hit $4.8 trillion in 2025, with customers expected to return $1 trillion in goods this year.
Managing returns remains one of ecommerce’s most persistent and costly challenges, said the international real estate adviser, with businesses worldwide working to address the demands of reverse logistics. As online sales continue to surge and the industry continues to grow, so too does the pressure on supply chains and real estate strategies to handle complex, high-volume returns efficiently and competitively.
A recent DHL survey found that 53 percent of respondents listed “free returns” as the second most requested improvement for ecommerce, behind only “free delivery,” while 39 percent cited return fees as their biggest frustration when shopping online. If retailers hope to
