Southern Maryland Electric Cooperative (SMECO) has retained global consulting and technology services provider ICF under a three-year contract to continue to serve as the implementer of the utility's energy-efficiency and demand response programs as part of the statewide EmPOWER Maryland initiative. The contract was awarded in the fourth quarter of 2023.
ICF will leverage its industry-leading energy expertise, cloud technology and advanced analytics to deliver a broad range of energy-efficiency and demand response services to improve the experience of SMECO's residential and commercial customers. This includes marketing, customer support and engagement, call center support, rebate processing, training, regulatory support and more.
In addition, ICF will continue leveraging their proprietary cloud-based energy utility customer platform to monitor program performance in real time, enabling SMECO to make fast, effective program optimization decisions and provide a more str