My wife Rita and I spent the better part of the Christmas/New Year holidays in Chile this year. Although most of our time was spent visiting with her family (she’s Chilean), I did manage to squeeze in a few business meetings. These included visits with the CEO of a mid-sized Spanish-owned conglomerate, and two of its holdings, one a metal plating and repair business that serves the mining and hydroelectric businesses throughout South America, and the other, an integrated fruit grower, processor and exporter. In the course of these meetings and throughout my travels in and around Santiago, Valparaiso, Vina Del Mar and Temuco, I learned a lot.