Going beyond the basics for tenant satisfaction

Property owners, developers and investors are constantly wrestling with amenity strategies in a dynamic market. What amenities do people want and need, and where should owners and developers focus their investment dollars to deliver the biggest impact? COVID-19 has influenced how people interact with the built environment to live, work and play and prompted some further rethinking of amenity strategies.

Although demand for amenities varies depending on the property type, location and occupier base, there are some common themes. Globally, amenity trends in the built environment are being fueled by demand for social interaction and experiences. In its City Pulse 2023, Gensler surveyed people in 53 cities to learn more about what draws people to central business districts and found some of the top reasons to be shopping, dining, culture, entertainment and socialization. “I think that sort of sentiment is really behind the whole concept of amenities, which is that we w