First American Data & Analytics and DealGround, unveiled new research, CRE Industry Pulse Check, finding that artificial intelligence (AI) has quickly entered the commercial real estate (CRE) mainstream, but it has not yet earned a trusted role in high-stakes decision-making.
According to the report, 66 percent of CRE professionals use AI weekly or daily, but only 5 percent trust it enough to inform real deal decisions. The findings point to a clear market gap: AI adoption is accelerating, but trust remains the barrier between experimentation and workflow transformation. More than half of respondents (53 percent) say they use AI for support only and exclude it from final decision-making, while another 17 percent say they use it only with heavy verification.
“AI adoption in CRE is no longer the question — trust is,” said Matt Key, vice president of property data at First American Data & Analytics. “Professionals are using AI, but only if the outpu
